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Workforce optimization
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#	Item
1	Want to Optimize Customer and Agent Journeys? Empower Supervisors March 2016 Add to Reading List Source URL: www.cafex.com Language: English - Date: 2016-03-08 09:23:46 Business Professional studies Economy Customer experience management Telephony Marketing Computer telephony integration Call centre Outsourcing Customer experience Workforce optimization Speech analytics
2	TECHNOLOGY SOLUTION PROVIDERSMOST PROMISING 20 MOST PROMISING Add to Reading List Source URL: www.monetsoftware.com Language: English - Date: 2015-01-21 10:30:43 Business Economy Business software Human resource management Customer experience management E-commerce Marketing Workforce optimization Workforce management Speech analytics Call centre Draft:Aspect Software
3	CoPilot Professional Integrated Navigation & Advanced Route Optimization for the Mobile Workforce Add to Reading List Source URL: copilotpro.com Language: English - Date: 2016-04-15 10:46:21 Global Positioning System Infrastructure optimization GPS navigation device Turn-by-turn navigation Routing Zebra Technologies
4	HP Software Workforce Optimization Review Add to Reading List Source URL: engage.opentext.com Language: English
5	HP’s revitalized workforce optimization suite is worth a fresh look Publication Date: 27 Jul 2015 Keith Dawson Add to Reading List Source URL: www.hpengage.com Language: English
6	PeopleFirm Overview Challenges we address: • Workforce optimization in tough economic times • Prioritizing and executing Add to Reading List Source URL: peoplefirm.com Language: English - Date: 2013-04-14 00:55:05 Process management Anticipatory thinking Strategic management Talent management Business process reengineering Strategic leadership The Five Pillars of Organizational Excellence Management Business Human resource management
7	ONE COMPLETE MARKETING PROGRAM Contact Center Workforce Optimization Making the most of the human face (voice) of your company Contact center WFO revenue increased by 12.8%, from $638.4 Add to Reading List Source URL: www.destinationcrm.com Language: English - Date: 2015-04-20 10:01:45 Customer experience Salesforce.com Marketing Customer experience management Business
8	logentries.com Case Study Motus Motus uses Logentries to aggregate, monitor and alert in real-time on its log data across its services Add to Reading List Source URL: info.logentries.com Language: English - Date: 2015-02-20 14:56:56 Data security Splunk System administration Workforce management Software as a service Infrastructure optimization Cloud computing Computing Centralized computing Management
9	Dept of Information Systems, Business Statistics and Operations Management Join seminar Dept of Industrial Engineering & Logistics Management Parametric Stochastic Programming Models for Add to Reading List Source URL: www.bm.ust.hk Language: English - Date: 2012-11-19 02:05:31 Knowledge Management Science Stochastic optimization Stochastic programming Stochastic Workforce management Industrial engineering Manufacturing & Service Operations Management Operations research Business Mathematical optimization
10	The Hong Kong University of Science and Technology Seminar Announcement Parametric Stochastic Programming Models for Call-Center Workforce Scheduling by Add to Reading List Source URL: www.bm.ust.hk Language: English - Date: 2012-11-18 22:42:04 Stochastic programming Mathematics Stochastic Manufacturing & Service Operations Management Workforce management Business Management Operations research Mathematical optimization Stochastic optimization

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